Facility Knowledge Management

Smart Baseline helps FM teams centralize, create, maintain, and update Standard Operating Procedures (SOPs).

What We Do

Empower Your Team. Protect Your Assets.
Facility operations rely on the experience of people — but what happens when they leave? Our custom-built Facility Knowledge Management solutions make institutional knowledge accessible, searchable, and actionable, so your teams can solve problems faster and prevent costly downtime.We combine expert consulting with powerful software tools to help you capture, manage, and share the knowledge that keeps your facilities running at their best.

Capture Critical Knowledge
From maintenance procedures to vendor contacts, document everything in one secure, centralized hub.Connect Your Teams
Break down silos. Give engineers, contractors, and managers instant access to the information they need, wherever they are.Retain Expertise
When employees retire, leave, or change roles, their hard-earned knowledge stays with your organization — not in a file cabinet or lost inbox.Accelerate On-Boarding
Get new hires up to speed quickly with facility and team operations.

How It Works

1️⃣ Diagnose: We listen, assess, and map your unique facility knowledge ecosystem.2️⃣ Design: We craft practical processes and configure tools that fit your existing tools, people and workflows.3️⃣ Deploy: We train your team and launch the software, ensuring adoption and measurable ROI.4️⃣ Support: We stay by your side with ongoing guidance, updates, and improvements.

Why It Matters

A recent report from the IFMA mentions that 85% of facility operators struggle with poor data. They may be looking through stacks of binders, CDs, or papers spending hours trying to find the right information. This leads to lost time, lost savings opportunities, and incomplete data for decision-making.

✅ Preserve Critical Expertise: No more knowledge lost to turnover or retirements.✅ Boost Productivity: Reduce downtime with instant access to step-by-step solutions and historical fixes.✅ Streamline Onboarding: Get new hires up to speed faster and with less supervision.✅ Build a Culture of Sharing: Empower teams to contribute, collaborate, and improve every day.✅ Empower Stakeholders: Help stakeholders help themselves with self-service reports and documentation.✅ AI-Readiness: Effective use of AI requires data to be in a usable, digital format. Ideally tagged, cleaned, and organized. Just like any other asset.

Who We Serve

We support facility owners, operators, and managers across industries:

  • Corporate campuses

  • Schools and universities

  • Healthcare facilities

  • Government buildings

  • Non-profits

Heather Hendy has over 20 years of experience in knowledge management and creating digital tools. She has led teams at both non-profit and for-profit organizations, improving or creating processes, documentation, workflows, web applications, and trainings.Heather has worked for companies across many different domains: Non-profits, Marketing, HR Tech, Managed Cyber-Security, and Facility IoT Management.

Cross-Sector Modernization
Led automation and modernization efforts across non-profits and tech companies, improving operational efficiency and program delivery. Including creating training programs and documentation for both internal use and for external stakeholders.

Tech & Product Development (B2B SaaS and Startups)
Built and maintained high-availability, distributed systems for marketing tech and cybersecurity platforms—focused on data-driven insights, dashboards, and scalable infrastructure.Worked across product, engineering, and data science to deliver software and consulting solutions in HR tech, leveraging public data for decision support.

Climate Tech & Smart Building Innovation
Contributed to an early-stage IoT startup focused on building automation for small commercial sites, including site assessments and BAS integration.Specialized in creating tools for faster processes and reporting, as well as training guides and documentation.

Pilot Program

SOPs JumpstartWe are running a 6-week pilot program for a limited number of FM teams to improve their SOPs processes.Who it’s for: Small-to-mid sized facilities management teams. This program will focus on one facility.What You Get:

  • Process Audit: Interview stakeholders, review current workflows and tools.

  • SOP Templates + Samples: Create a consistent format and write 5–10 SOPs (e.g. preventive maintenance, safety checks, work order closing).

  • Implementation Kit: Include editable docs, naming standards, version control, and access setup.

  • Team Training: Walk through usage, set clear guidelines, and track adoption.

Pricing

This pilot program includes discounted pricing. The total cost will be $2500 for small-to-mid sized teams. Pricing may vary with larger teams or multiple varied facilities.